Help · Getting going
Ask for help, or let us look
Open More, then "Help". Messages go straight to the person who builds TenthPocket.
- Type what happened or what you are trying to do, and tap "Send to TenthPocket".
- We reply by email within one working day, sooner at a show if we can.
- Owners and managers: if it is quicker for us to look, choose how long and tap "Let support see my shop".
- Tap "Switch off now" at any time. It also ends on its own.
What we see
- A message brings the screen you were on, your device and app version, and the last few errors on your phone, so you do not have to explain them. Never your cards, customers or money.
- With support access on, we can read everything in your shop, including costs and customers, and cannot change anything. Every screen we open is listed on your Help page.
- We never see a shop that has not switched it on.
Other ways to reach us
- Email hello@tenthpocket.com.